Job Title: Business Analyst

Department: IT

Job Purpose:

• Business Analyst in Insurance Domain – The insurance industry is a complex and ever-evolving sector that requires keen analytical insights to navigate successfully. Within this dynamic environment, the role of a Business Analyst (BA) holds significant importance. BAs bridge business objectives and technology solutions, ensuring that companies operate efficiently and effectively.
• Business Analysts play a crucial role in understanding the needs of all the stakeholders in the echo system of the insurance industry and translating them into actionable requirements. BA will facilitate the development of innovative solutions that address specific challenges within the industry.
• The insurance domain encompasses various sectors, including health, property, and casualty insurance. Each sector presents unique challenges and opportunities, necessitating tailored analytical approaches.
• We are looking for a creative, analytical, and experienced Specialist BA to join our team! As a Digital Marketing Specialist, you will be responsible for conducting market research and actively engaging in the business to optimize the assigned performance.

Responsibilities of a Business Analyst

Requirement Gathering and Analysis

• The collection and analysis of business requirements is one of a business analyst’s main duties. This involves engaging with stakeholders to understand their needs and translating them into detailed specifications for software developers.
• Leading business analysis activities through the entire software development life cycle of a project with expertise in business analysis, software solution design and testing, and user training.
• Leads and draws up the business requirements gathering (BR Document) with relevant stakeholders. Analyse, document, and review business process requirements with product owners.
• Prepare functional specifications and support business testing.
• Analyses the feasibility of and develops requirements for new systems and ensures that the system design fits the needs.
• Bridging the gap between users and the technical team in domain understanding. Coordinating with users to translate the business requirements into a system-specific functional requirement.

Stakeholder Management

• Any project’s success depends on effective stakeholder management. BAs act as intermediaries between different stakeholders, ensuring that their concerns are addressed and that project objectives are met.
• Structure and prioritize business requirements and communicate plans with stakeholders for review and approval.

Process Improvement

• BAs identify opportunities for process improvement. By analysing existing workflows and systems, they recommend changes that enhance operational efficiency and drive business growth.
• Conduct regular reviews of systems and generate reports on efficiencies and improvement areas.
• Collaborate with Business Analysts, Project Leads, and IT team to resolve issues and ensure solutions are viable and consistent.
• Adapts and applies different delivery methodologies including Agile, Waterfall, and Lean / Six Sigma.

General

• You will execute end-to-end testing, including creating a test plan, conducting testing, and communicating with business users during UAT.
• You will manage change requests and track the progress of bug fixing for designated applications with development teams.
• You will provide roll-out and post-implementation support.

Skills Required for Success

Analytical Skills

• Strong analytical skills are essential for BAs to interpret complex data and identify patterns and trends. This enables them to make informed decisions and propose effective solutions to business problems.

Communication Skills

• Effective communication is paramount for BAs to interact with stakeholders at all levels of the organization. Clear and concise communication ensures that project requirements are accurately understood and implemented.

Domain Knowledge

• A solid understanding of the insurance domain is critical for BAs to perform their roles effectively. This includes knowledge of industry regulations, products, and processes.
• Possesses the ability to integrate customer experience into business process development and identify opportunities.
• Customer journey mapping or low/high fidelity prototyping skills is an added advantage.

Qualifications & Experience:

• A degree in business administration, finance, or a related field is beneficial, along with certifications such as Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP).
• 3+ years' experience as a business analyst
• Working knowledge of HTML, CSS, and JavaScript development and constraints

Attributes & Competencies:

• Knowledge of data analytics, forecasting methods, MS Office (Excel, Word, PowerPoint, etc.).
• Ability to deliver/ complete assignments timely.
• Good communication and people skills.
• Honest, confident, and have high integrity.
• Fluent in English and Swahili.
• Reliable and ethical with a high degree of integrity.
• Ability to work well in a team environment.
• Strong time management skills
• Excellent multitasking skills
• Highly developed attention to detail
• Ability to work in a fast-paced environment.
• Ability to prioritize tasks and meet deadlines.

Software Knowledge: -