Job Purpose

We are seeking an experienced and dynamic Business Analyst (BA) with strong domain expertise in the insurance industry, including sectors such as health, property, and casualty insurance. The ideal candidate will play a pivotal role in bridging business needs and technology solutions. This role requires deep analytical capabilities, stakeholder management skills, and the ability to contribute to process improvements across the organization. Experience in digital marketing, customer journey mapping, and agile delivery is an added advantage.

Key Responsibilities

1. Requirement Gathering & Analysis

• Engage stakeholders to gather business requirements.
• Translate business needs into detailed functional and technical specifications.
• Create and maintain Business Requirement Documents (BRD) and Functional Specification Documents (FSD).
• Conduct feasibility analysis and ensure alignment of solution designs with business objectives.
• Support business testing and user training.

2. Stakeholder Management

• Act as a liaison between business users, IT teams, and third-party vendors.
• Structure and prioritize requirements based on business value.
• Communicate effectively with stakeholders to manage expectations and obtain approvals.

3. Process Improvement

• Analyze current business processes and recommend improvements.
• Collaborate with cross-functional teams to identify and implement solutions.
• Conduct system reviews and generate reports to highlight efficiency gaps.
• Utilize delivery methodologies such as Agile, Waterfall, and Lean/Six Sigma.

4. Project Execution & Support

• Lead and participate in all phases of the Software Development Life Cycle (SDLC).
• Create and execute test plans, coordinate UAT, and manage change requests.
• Track and resolve issues/bugs with development teams.
• Provide rollout and post-implementation support.

Required Skills & Competencies

Core Skills

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Deep understanding of insurance products, processes, and regulations.
• Ability to visualize data and generate actionable insights.
• Proficient in MS Office Suite (Excel, Word, PowerPoint).

Technical Knowledge (Preferred)

• Working knowledge of HTML, CSS, JavaScript constraints.
• Experience with digital marketing concepts and tools.
• Customer journey mapping and/or wireframing/prototyping.

Soft Skills

• High integrity, reliability, and ethical conduct.
• Ability to manage multiple tasks and prioritize under pressure.
• Strong interpersonal skills and ability to work well in a team.
• Adaptable to fast-paced, evolving environments.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Information Technology, or related field.
• Professional certifications such as CBAP, CCBA, or PMP are preferred.
• Minimum of 3 years' experience as a Business Analyst, preferably in the insurance domain.

Languages

Fluent in English and Swahili (both written and spoken)