Requirement Type : Full Time
Location : Country: India (IN) State: Haryana City: Gurgaon
Key Skills : Salesforce, Microsoft Dynamics, Siebel, Genesys Cloud, Genesys Engage, Cisco UCCE, Avaya, NICE, Amazon Connect, Retail Banking, Corporate Banking, Customer Service, Digital Transformation, CTI, SIP/VoIP, IVR, Omnichannel Routing, AI/ML, Chatbots, Voice Bots, APIs, Middleware, Microservices, ESB, Cloud Integration, GDPR, KYC, AML, PCI DSS, Data Privacy, Solution Design, Scalability, High Availability, Fault Tolerance, TOGAF, Salesforce Architect, AWS, Azure, Genesys, Cisco
14 Applicants Requirement Type : Full Time
Location : Country: India (IN) State: Haryana City: Gurgaon
Key Skills : Salesforce, Zoho, HubSpot, Microsoft Dynamics, Workflow Design & Automation, Business Process Mapping, Operational Process Understanding, Cross-Functional Collaboration, Requirements Gathering & Analysis, User Training & Change Management, UAT (User Acceptance Testing) Coordination, Documentation & SOP Development, Data Management & Reporting, Project Management, Problem Solving & Root Cause Analysis, Agile/Scrum Methodologies, Communication & Stakeholder Management,
14 Applicants Requirement Type : Full Time
Location : Country: India (IN) State: Haryana City: Gurgaon
Key Skills : Auto dialer systems (Predictive, Preview, Progressive), Dialer platforms: Genesys, NICE, Five9, Avaya, etc., Contact center operations (inbound/outbound), Collections strategy and call campaign setup, CRM and dialer integration, Dialer performance tracking (RPC, PTP, Contact Rate), Compliance: TCPA, FDCPA, GDPR, Vendor and stakeholder coordination, Basic reporting and data analysis (Excel, Power BI), User training and process documentation, Project and change management
10 Applicants Requirement Type : Full Time
Location : Country: India (IN) State: Haryana City: Gurgaon
Key Skills : CRM Implementation & Strategy, Banking Domain Expertise,Contact Center Operations, Customer Journey Mapping, Omnichannel Customer Experience, Business & Functional Requirements Gathering, CTI/IVR Integration, Stakeholder Management, Process Mapping & Optimization, Data Migration & System Integration, Change Management, UAT Planning & Execution, Customer Service KPIs & SLA Monitoring, CRM Platforms: Salesforce / Microsoft Dynamics / Oracle CRM / Others, Agile / Waterfall Methodologies, User Training & Documentation, Strong Communication & Presentation Skills
18 Applicants Requirement Type : Full Time
Location : Country: India (IN) State: Haryana City: Gurgaon
Key Skills : Contact Center Platforms, IVR & Call Routing Design, IVR & Call Routing DesignOmnichannel Integration, Telephony & SIP Protocols, CRM Integration, Analytics & Reporting, Cloud Solutions, Workforce Management (WFM), Business Analysis, Process Mapping & Optimization, Project Management, Stakeholder Management, Training & Support
48 Applicants