š Job Highlights
Experience
5 - 5 Years
Domain
IT
Domain Experience
5 Years
Authorization
India
š» Key Skills
ServiceNowDevelopmentAdministrationServiceNow formscatalogsworkflowsand notificationsincidentrequestand workflow configuration
Job Description
Primary Responsibilities
ServiceNow Administration
ā¢ Maintain ServiceNow forms, catalogs, workflows, and notifications
ā¢ Configure and update Service Catalog items
ā¢ Support user and group administration activities
ā¢ Assist with incident, request, and workflow configuration
ā¢ Perform platform housekeeping and maintenance activities
Requirements Gathering & Analysis
ā¢ Meet with business stakeholders to understand requests and enhancement needs
ā¢ Document business requirements and user stories
ā¢ Create process flows, diagrams, and configuration documentation
ā¢ Assist with solution design for new requests
Development & Configuration
ā¢ Implement low-to-medium complexity enhancements
ā¢ Update forms, fields, workflows, and business rules
ā¢ Configure reports and dashboards
ā¢ Assist with workflow automation initiatives
ā¢ Support integration activities under senior developer guidance
Testing & Release Support
ā¢ Create and execute test plans
ā¢ Participate in User Acceptance Testing (UAT)
ā¢ Document test results and remediation items
ā¢ Support release validation efforts
ā¢ Verify successful deployment of enhancements
Documentation & Knowledge Management
ā¢ Maintain technical documentation
ā¢ Document business processes and workflows
ā¢ Create support procedures and user guides
ā¢ Assist with platform discovery and inventory efforts
ā¢ Maintain organized project and support documentation repositories
Stakeholder Support
ā¢ Serve as a primary daytime contact for ServiceNow-related enhancement requests
ā¢ Coordinate with IT, business units, and project stakeholders
ā¢ Assist with platform adoption and training activities
ā¢ Support troubleshooting efforts as needed
Note: This Requirement is either from the Multicloud4u or from its global partner. Please contact the recruiter directly for further information.
