Last Updated: January 15, 2026
This Privacy Policy (“Policy”) describes how Multicloud4u Private Limited (“we”, “us”, or “our”) is a company incorporated under the laws of India, having its registered office at Floor 9 Tower A Spaze iTech Park Sohna Gurgaon Rd Sec 49 Gurugram Haryana 122018, Gurugram, Haryana, India collects, uses, processes, discloses, and safeguards your information when you access or use our website located at 5thir.com , our mobile applications, and any other online products and services (collectively, the “Services”).
By accessing or using our Services, you signify your understanding of the terms of this Policy. Please read this Policy carefully and in conjunction with the Terms and Conditions provided. If you do not agree with the terms of this Policy, you are advised not to use or access the Services.
5thir is a product of Multicloud4u Pvt Ltd (operating under the brand name “Multicloud4u Technologies”).
We collect information that you provide directly to us and information we collect automatically when you use our Services,
We collect information you provide directly when you create an account, subscribe to our services, participate in any interactive features, fill out a form, request customer support, or otherwise communicate with us. The types of personal data we may collect include:
You are responsible for the accuracy of the information you provide to us.
When you access or use our Services, we automatically collect certain information, including:
The Company does not collect, store, or process debit card numbers, credit card numbers, CVV numbers, UPI PINs, banking passwords, or other sensitive financial credentials.
All payments are processed through RBI-authorised third-party payment gateways using secure encryption and industry-standard security protocols (including PCI-DSS compliance). Payment information is entered directly on the payment gateway’s secure interface and is not accessible to or stored by the Company.
We only receive limited transactional details necessary for order confirmation, reconciliation, and fraud prevention.
5thir is owned and operated by Multicloud4u Pvt Ltd, a company incorporated in India. All payments are processed in favor of Multicloud4u Pvt Ltd.
We use the information we collect for various purposes, including to:
Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it. We will process your personal data on the following bases:
We do not sell your personal data. We may share your information in the following situations:
We may engage trusted third-party service providers to perform services on our behalf, including payment processing, cloud hosting and infrastructure support, data analytics, performance monitoring, security monitoring, and fraud detection. These service providers are granted access to personal data only to the extent necessary to perform their designated functions and are contractually bound by confidentiality, security, and data protection obligations consistent with applicable Indian laws and regulatory standards.
5thir is a global platform. Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information (such as Standard Contractual Clauses for transfers out of the EEA).
Primary servers are located in India. Backup data may be stored within secure cloud infrastructure operated by reputable service providers in compliance with applicable Indian data protection standards. Appropriate safeguards are implemented to protect such backup data.
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Upon the expiry of such a period, your personal data will be erased or archived in compliance with applicable law.
We will limit the collection of Personal Information to what is necessary to fulfill the purposes identified below. If we use or plan to use your information for a purpose different from the one for which it was collected, we will request your consent beforehand.
The Company does not collect, store, or process debit/credit card numbers, CVV, UPI PINs, or banking credentials. All payments are processed through RBI-authorized payment gateways using secure encryption standards.
User data is retained for up to six (6) months after package expiry or account deactivation, in accordance with our Data Privacy and Security Policy. Upon completion of the retention period, all associated data is permanently and securely deleted from our systems.
Depending on your jurisdiction, you may have the following rights regarding your personal data:
To exercise any of these rights, please contact our Grievance Officer / Data Protection Officer at [email protected] .
We use a combination of technical, administrative, and physical security measures to protect the information we collect. While we implement reasonable safeguards to protect your information, please be aware that no security system is impenetrable and we cannot guarantee the absolute security of our systems or that your information will not be intercepted while being transmitted to us over the Internet.
The Company does not collect, store, or process debit/credit card numbers, CVV, UPI PINs, or banking credentials. All payments are processed through RBI-authorized payment gateways using secure encryption standards.
We use cookies, web beacons, and similar tracking technologies to track the activity on our Services and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
We may use third-party analytics tools such as web analytics providers to understand user engagement and improve services. These providers may use cookies or similar technologies in accordance with their own privacy policies.
Users may manage cookie preferences through browser settings. Continued use of the Services constitutes consent to such technologies as described herein.
The Services are intended solely for individuals who are eighteen (18) years of age or older. By accessing or using the Services, you represent and warrant that you are at least 18 years of age and possess the legal capacity to enter into a binding agreement under applicable law.
We do not knowingly collect, solicit, or process personal data of individuals under the age of 18. In the event that personal data relating to a person under 18 years of age is identified within our systems without valid parental or legal guardian consent, such data shall be deleted in accordance with applicable law.
If a parent or legal guardian becomes aware that a minor has provided personal data through the Services, they may contact us at [email protected] to request review and deletion in accordance with applicable data protection laws.
The Services may contain links to third-party websites and services that are not operated by us. This Policy does not apply to the privacy practices of those third parties. We do not have control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We may update our Privacy Policy from time to time. Where changes are material or impact the manner in which we collect, use, or disclose Personal Data, we will provide prior notice through appropriate means, including email or a prominent notice on our platform, and seek fresh consent where required under applicable law.
Non-material changes or clarifications will become effective upon publication of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we process your Personal Data.
You may submit your grievances or complaints by contacting our Grievance Officer, who is responsible for receiving, reviewing, and resolving complaints in a fair, transparent, and timely manner.
Grievance Officer Name: Ganesh Sharma
Email: [email protected]
Phone Number: +91 8448341325
We acknowledge complaints within 24–48 hours. Resolution timelines may vary depending on the complexity of the issue and applicable legal requirements.
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Phone Number: +91 89202 22218